Shipping and Returns

Returns
Our policy lasts 15 to 30 days. If for any reason you are not happy with your purchase, please feel free to return your item. For a full refund (minus the cost of shipping), please send the item back to us within 15 days of the date that you received it.  For a store credit (minus the cost of shipping), please send the item back to us within 30 days of the date that you received it.  If 30 days have gone by since your purchase, unfortunately we do not accept any returns.

Please send your return to Sophia & Chloe, 1497 Crest Drive Encinitas California US 92024.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our or your error.

Refunds & Store Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund or store credit will be processed, and a credit will automatically be applied to your credit card or original method of payment or you will be emailed a store credit, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, Of course please feel free to call us at 760-632-1217 or email us at nathalie@sophiaandchloe.com. Because the delay can be due to bank processing please also check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nathalie@sophiaandchloe.com and send your item to: 1497 Crest Drive Encinitas California US 92024.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed and mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1497 Crest Drive Encinitas California US 92024

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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